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Explore our frequently asked questions and get instant clarity on your trading journey.
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What leverage do you offer?
The maximum leverage settings vary according to the instrument you are trading. We offer 400:1 leverage for Forex Majors, 200:1 leverage for Indices and Gold, 100:1 for Forex Minors and Metals, up to 50:1 for Cryptocurrency pairs, and 10:1 for Equites.
What is the smallest position size I can trade?
The smallest position you can open is 0.01 lots on FX and Metals. You can find this by selecting the Info button in the Watchlist. For non FX and Metals markets, please click the Info section for the specific minimum order.
What assets can I trade?
We offer a wide range of assets including 55 Forex currency pairs, 35 Cryptocurrency pairs, along with a diverse offering of equities, indices, metals and commodities.
What is the difference between my balance, equity, margin, and free funds?
These four values give you insight into the available funds in your account. The balance is the amount you have in your account, excluding any profits or losses from open trades. Equity, on the other hand, represents the total value of your account, including profits and losses from open trades. Margin refers to the funds required to safeguard your account from potential liquidation, while free funds are the available funds that can be used to open new positions.
What happens if I have no free margin left in my account?
If your account has no free margin remaining, your positions will be stopped out. Typically, positions will be closed if the margin percentage falls below 20%.
Do you have any margin warnings and Stop-Outs?
Yes, we issue a margin warning when your margin level falls to 50%, and we issue a Stop-Out if your margin level falls to or below 20%.
What will happen if I experience a problem while trading?
If you encounter any issues or have questions, we encourage you to reach out to our 24/5 customer support team. They are available to assist you with any concerns and can be contacted via live chat, email, or by requesting a phone call.
What is CFD trading and how does it work?
CFD trading, or Contract for Difference trading, allows you to speculate on the price movements of various assets without owning the underlying asset. You enter into a contract with your broker, and the difference between the opening and closing price of the trade determines your profit or loss. This allows you to trade on both rising and falling markets.
What are the benefits of trading CFDs?
CFD trading offers several benefits, including leverage, which allows you to control larger positions with a smaller amount of capital. It also provides access to a wide range of markets, including forex, stocks, commodities, and indices. CFDs offer flexibility, allowing you to go long or short, and often have lower transaction costs compared to traditional trading.
How does leverage work in CFD trading?
Leverage in CFD trading allows you to control a larger position with a smaller deposit, known as margin. For example, leverage of 1:100 means you can control a $10,000 position with a $100 deposit. While leverage can amplify profits, it also amplifies losses, so it's crucial to use it responsibly.
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